Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mad Elk Cycles relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Mad Elk Cycles' or 'us' or 'we' refers to the owner of the website whose registered office is:

Mad Elk Cycles
Unit 3A Ballymount Cross Ind. Estate,
Lower Ballymount road
Dublin 12,
T: +353 1 4434798
E: info@madelkcycles.com

Our company registration number is:

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ireland

A) Making a purchase

1. Order

We offer the possibility to order conveniently via our on-line-shop, by email or by phone. For mutual safety, orders from abroad are not accepted by telephone.

2. Pre-order


  1. When pre-ordering products with custom setting (MTB suspension, custom built bike, custom wheels)
  2. Deposit of 50 % has to be paid from invoice balance as well as full payment will be considered as booking agreement.
  3. By clicking on pre-order bottom. pro-forma invoice will be issued towards your email or account on our web shop..
  4. Payment of the invoice must be done in 7 working days.
    Invoices not paid within the allowed time will be cancelled.
  5. We do not refund any of deposit already paid for products as they are pre-set items to your needs (bikes kinematics, riders weight, riding style, custom features)
  6. Should you cancel the pre-ordered item and then decide you want the item when its back in stock you will be charged full price.
  7. Cancelling the orders on items in stock we do not issue refund. We will however substitute for an in stock item only or give you store credit for future purchase.

Thank you for your understanding …

We work countless hours to ensure all pre-order products are delivered. The delivery is effected due to manufacture's production, stock or tuning procedure. We allow our vendors anywhere from 2-20 weeks to deliver the product from production or tuning line. If you need more information please contact us at: T: +353 1 4434798 ; E: info@madelkcycles.com

This take a time..in order to deliver high-quality products

How to pay

  1. By payment in advance
    When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.
  2. By credit card / PayPal.
  3. By voucher

Please note that the amount of the gift-voucher (if you have several gift-vouchers: the sum of all gift-vouchers) can not be higher than the order amount. Vouchers are not redeemable for cash.

Advice: Please indicate your e-mail-address when ordering. You then automatically receive an acknowledgement-e-mail regarding the receipt of your order with all necessary details for the desired way of payment.

Special Offer 10 % OFF

The special offer 10% Off from your first purchase is valid only for parts, accessories and components combined in basket not exceeding value price of  200 €. Any purchase over that value will be canceled and refunded.


We choose the most favourable way of dispatch for your delivery. Of course we deliver your orders at your home address. Should the carrier not be able to deliver the goods, we will inform you in writing. You then have the choice to either have the goods delivered again or to pick up the goods at a depository near your home address. If not avoidable, we reserve the right of effecting partial deliveries.

We insure all parcels up to a value of 200,- €, since the risk of transport passes over to the buyer once the goods are handed out to the carrier. This service is free of charge for our customers. Please consider that customs' fees and import purchases taxes will be charged when the goods are exported to non-eu-countrys and we do not know how much this will cost you. The customs authorities in charge will be able to inform you about these charges.

B) Security of purchase & minding policy / Instructions for the right of withdrawal


Basically, we grant one years of implied warranty on all items, as alleged by law, or other warranty time period given by manufacture.

Furthermore, we expand our services. Should a bicycle frame of one of the brands as Ibis, Liteville, Devinci (except frames made not of carbon) break within 5 years from date of order, we will substitute the broken frame. We reserve tech right to substitute tech frame by a corresponding successor. Provided that the bicycle was used according to the specifications of the manufacturer.

Your right of withdrawal

If you are not completely satisfied with your goods you may return them unused and in the original condition within 14 days of the invoice date. Please state if you require a refund or an exchange. No refund can be given if goods are returned after this 14-day period. We regret that we cannot refund postage costs unless the item you are returning is faulty. Please note that you are responsible for any items sent back to us until they are received by us. For this reason we recommend you use an insured method such as recorded delivery to return items. If you require an exchange, the cost of posting your new item to you is covered by us.

The right of withdrawal is only valid for the Distance Selling Act, not when buying in our shopping store in Dublin. A withdrawal or an exchange of goods purchased in our shopping store in Dublin is not possible.
The revocation is to be addressed to:

Mad Elk Cycles
Unit 3A Ballymount Cross Ind. Estate,
Lower Ballymount road
Dublin 12,
T: +353 1 4434798
E: info@madelkcycles.com

Consequences of a refund
In the event of an effective refund, the performances received on both sides are to be returned and, if applicable, benefits (e. g. interests) are to be released. In case you cannot return the goods completely or partially or only in bad order and condition, you will have to compensate the corresponding value in this respect, if applicable. This is not valid, if the deficiency of the good is attributed solely to its control - like it would have been possible in a retail shop - or to the intended putting into use of the good.  We are unfortunately not in a position to operate our Returns Policy on any sale, special offer, clearance or reduced price items and these cannot be returned once purchased.

Obligations of refund of payments are to be fulfilled by you within 30 days of your declaration of withdrawal's dispatch.

Please pack the goods to be returned carefully, as transport damage caused by deficient or missing packing is not insured, unfortunately. In this case, we reserve the right to claim compensation for the corresponding value.

Goods delivered in original packaging of the manufacturer (e.g. shoes, helmets) can only be returned in these original packaging.

Serviceable property minding policy

In order to provide the best service to our customers, we guaranty the highest security of customer’s property while is minded before, during and after service. All the time the components, accessories and whole build bikes owned by customer in premises of Mad Elk cycles are locked and monitored by security system and camera surveillance. In terms of any hazard of damage or loss by theft or braking in we are fully responsible and missing customer’s goods are covered by Mad Elk Cycles insurance policy.

Transport damage/complaints

We kindly ask our customers to report evident defects as to quality within one week of receipt of goods. In the event of transport damage, which is already visible externally, we ask you to control the parcel immediately and to let the carrier give you a written confirmation of the damage.

Privacy policy

We use and save your data in accordance with the Irish Data Protection Act) and only if this is necessary to process your order correctly. If necessary, the required data will be forwarded to service providers for this reason. All individual-related data will of course be treated strictly confidentially.

C) Supplier

Mad Elk Cycles
Unit 3A Ballymount Cross Ind. Estate,
Lower Ballymount road
Dublin 12,
T: +353 1 4434798
E: info@madelkcycles.com

Mad Elk Cycles disclaimer

The information contained in this website is for general information purposes only. The information is provided by Mad Elk Cycles and while we trying to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Mad Elk Cycles. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, [business name] takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright notice

This website and its content is copyright of Mad Elk Cycles - © Mad Elk Cycles 2013. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: · you may print or download to a local hard disk extracts for your personal and non-commercial use only
· you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.